Refund & After-Sales Policy
Refund and cancellation rules for credit purchases, readings, and shop orders.
1. Credit Purchases & Smart Readings
Purchased credits are consumed by readings. If a system failure or generation error occurs, refunds or credit restoration are handled automatically per system rules (final details to be completed).
2. Shop Orders
Returns, exchanges, and after-sales for physical goods depend on shipping status and product type; see the Shipping & Returns Policy for details.